Privacy policy

 

Digital Loot (PTY) Ltd. ("we", "us") is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

Information Officer: [Nathan Scott], nathan@digitalloot.co.za

Information we collect

  • Order information you give us: name, billing and delivery address, email, phone number, and payment details (processed securely by our payment provider — we do not store full card numbers).
  • Device information collected automatically when you browse: IP address, browser type, pages viewed and referring site, via cookies and similar technologies.

How we use it

  • To process, fulfil and deliver your orders and provide invoices and support.
  • To communicate with you about your order.
  • To screen orders for fraud and keep the site secure.
  • With your consent, to send you marketing (you can opt out at any time).
  • To improve our site and understand how customers use it.

Who we share it with

We share information only as needed to run the store: Shopify (our e-commerce platform), our payment provider, our couriers, and analytics providers such as Google Analytics. Some process or store data outside South Africa; where they do, we rely on their POPIA-/GDPR-compliant safeguards. We may also disclose information where required by law.

How long we keep it

We keep order information for as long as needed to fulfil orders and meet tax, accounting and legal requirements, after which it is deleted or anonymised.

Your rights

You may access, correct or delete the personal information we hold, object to processing, and withdraw consent to marketing. To exercise any of these, email hello@digitalloot.co.za.

Security & cookies

We take reasonable technical and organisational measures to protect your information. Our site uses cookies; you can disable them in your browser, though some features may not work as well.

Complaints

Contact us at hello@digitalloot.co.za. You also have the right to complain to the Information Regulator (South Africa): enquiries — inforeg@inforegulator.org.za; complaints — POPIAComplaints@inforegulator.org.za; https://inforegulator.org.za.

Changes

We may update this policy from time to time; the current version is always on this page.